Through our 24x7 Support Center, Aztec System's team of certified infrastructure support professionals deliver proactive and reactive/emergency support according to a wide range of support plans. Aztec's Corporate Technology Support Agreement (CTSA) provides regular on-site systems engineering as well as after-hours assistance when needed and is offered in either a Silver or Gold package. A CTSA allows for enhanced management and support of a company's entire network infrastructure. CTSA's are sold in 4-hour units. Each unit constitutes a regularly scheduled on-site visit from one of Aztec's certified systems engineers. With each visit, an extensive list of preventative maintenance and administrative tasks are performed.

Aztec provides highly scalable, balanced and cost-effective IT outsourcing support solutions that meet critical business objectives. Blending all the key elements of infrastructure support services with a world-class service organization, delivers results at high customer satisfaction levels and high asset availability. Our support programs can be tailored to your goals, frequency and configuration. Our CTSA clients experience as much as 75% less emergency failure events than non-CTSA clients. Additionally, we can remotely monitor and manage your mission critical servers and components on a 24x7 basis.

With each visit an extensive list of preventative maintenance and administrative tasks are performed including, but not limited to:

• Review, test, and tune back up systems
• Evaluate and tune server performance
• Evaluate and tune network performance
• Evaluate and tune workstation performance
• Check UPS batteries
• Firewall configuration, software/firmware updates
• Evaluate overall systems security
• Antivirus updates
• Network device updates (routers, switches, hubs)
• Update Emergency Repair Disk (ERD) on PDC
• Install application updates
• Patch operating systems
• Update spam filter configuration
• Check server event logs, system, and app
• Spam filter updates
• Systems status meeting
• Remote Systems Monitoring (Gold)
• Annual Network Analysis (Gold)
• Security Analysis (Additional)
• Monthly Reporting (Gold)
• Remote Support Center

• Proactive, regularly scheduled monthly care of your network minimizing expensive surprises
• Decreased incidence of network failures yielding increased employee productivity
• Reduced business expenses by preventing emergencies
• Stabilized business computing environment